I just need a good old rant. Sorry in advance as this is a long one………

Every now and again something happens in my agency that rocks the boat and really gets to you. It doesn’t matter how hard you work, there are some things that are truly out of your control. This is very hard for to say being the control freak I am. I have learnt over the years of running my agency to not get too involved and that you most certainly cannot keep everyone happy.

When I first set up my escort agency back in 2014 in Liverpool I would bend over backwards making clients happy. Stay up until all hours of the night to secure that 1 booking to build a good relationship. I never prioritised, I mean when you find yourself telling your closest friends you can’t come up and see her two newborn twins because of work you have to ask yourself a few questions. Clients weather they were right or wrong came first. To what end? I thought the only way to keep clients happy was to always back down. It drained me.

I found I was extremely strict on my ladies (in all the wrong ways) and told them that they too were to never upset a client and to bend over backwards for them as they were representing my brand. To be honest I probably didn’t do that good of a job of interviewing them either, as I was one for a better word desperate to have new ladies join my new Liverpool escort agency and get them work and start the money rolling in.

I lost my vision. My priorities were all off. Some of the ladies I had on my team were outstanding and to this day are still with me but I had some bad eggs in my basket and I was letting my standards slip. Allowing ladies to get away with things that I knew where wrong. I was losing sleep over work and felt like clients and the escorts who worked for me were dictating my life. For someone who had always the highest faith in herself, this was not showing.

So one day I grew some balls!!!!!!!!!!!! I fired all the ladies who I had given chance after chance and yet still continued to not stick to the simplest of instructions (I mean how hard is it to put your bloody phone on charge and keep it charged when you are on call? Evidentially it was an impossible for them). I then addressed the client situation. For the first time I found myself saying “NO”. God it felt great but what was more amazing was the response. The client actually respected that no meant no and nothing more was said about it.

No with that all said and done, I must stress I do have a lot of respect for my clients and the in return they respect me equally. I learnt that good customer service and running a successful business required the word no and having faith that you are right and you are allowed to be. After all mistakes are made on both sides. So when I’m sure you would agree with me that when you find yourself slipping back into your old ways you have to question why.

Here at the agency I have many very good big booking regulars. They book my Liverpool escorts every week if not multiple times a week. So naturally I do give them a little bit more special treatment so to say. However what I learnt this week was even though they are big clients do not let yourself become dictated by them or made to feel like they and they alone fund your business. I have to say, after coming head to head with this particular client, I do now have even more respect for him and we still have an amazing working relationship but that was not nearly the case. I found myself slipping back to my bend over backwards ways (excuse the pun. My literal bend over back wards days are very much over) and having him speak to me about a matter that he rightly so should of complained about in quite a foul matter. It then no longer became an issue of what he had originally complained about and more of pride thing from his side. I soon saw through this and put my foot down. I cancelled his booking that he was clearly using as leverage and told him we should agree to disagree. (A few more stern words were actually exchanged but as rabbited on for nearly 800 words so far as it is).

What I got from him proved my point. He messaged back to agree with me and also went on to say, upon reflection fault was on both parts and he was happy to of come across another strong businessperson. You can’t always make everyone happy in this world and sometimes things are very much out of your control but always stand your ground if you are right and apologise if you are wrong.

To that end I now feel I have got all of that off my chest as I have been dealing with the issue for 2 days and I’m very glad its over. A final note to the lady who I interviewed and took it upon herself to treat my client in this disgusting way I do hope you have learnt from your mistakes and never act in this unprofessional way again weather for yourself or with another agency.